If you’re looking for someone with a richly varied background to wear many hats for your business, please get in touch to discuss your needs. Some examples of my services include:
- Business Operations Consulting
- Process Improvement & Documentation
- Writing & Editing
- Social Media Management
- Bookkeeping
- French/English Translation
- Research & Analysis
- Basic website creation and maintenance
My Resume
CURRENT POSITIONS
January 2017 – present
Owner of Versatile Virtual Services • Remote Business Services
- Business Operations Consulting: provide analysis of operational processes and suggest ideas for improvement
- Process Improvement & Documentation: streamline processes and develop supporting documentation
- Writing: research and write blog posts and articles on various topics
- Editing: research, develop, and refine ideas and content
- Social Media Management: create posts, monitor engagement, and respond to comments as needed on platforms such as Facebook, Instagram, and LinkedIn
- Bookkeeping: account reconciliation, troubleshoot discrepancies, accounts receivable and payable, and financial reporting
- Translation: provide oral and written translation services from French to English
- Research & Analysis: research diverse subjects and provide summary and analysis of findings
- Basic website creation and management: create and manage websites using platforms such as WordPress, Wix, Weebly, and SquareSpace.
Writing samples:
June 2020 – present
North American Associate • Consumer Now • Consumer Insights Consultancy based in Grenoble, France
- Develop business opportunities in North America
- Assist with consumer insight studies
BUSINESS OPERATIONS EXPERIENCE
October 2010 – August 2016
Director of Operations • 601am LLC • Web Development Agency • Remote
- Established and owned human resources processes, including recruitment, new hire onboarding, payroll, PTO, benefits election and administration, and creation and development of company handbook
- Bookkeeping, including analysis and reporting of finances and working with CPA on tax matters
- Created, implemented, developed, and documented organizational strategies and policies to ensure company activities ran smoothly
- Maintained company intranet using Confluence
- Prepared, processed and tracked client invoices
- Organized team outings, meetings, and travel
- Elected business insurance policies and reviewed contracts
- Drafted client contracts and acted as point of contact for renewal, invoicing, and client portal use
- Sorted and delegated client support tickets
- Carried out administrative duties such as purchasing office supplies and paying bills
- Programmed and maintained telephone and VoIP systems
- Researched and wrote blog posts related to business operations in the web agency world: medium.com/@betsyfbailey
TEACHING EXPERIENCE
2017
Private EFL/ESL Teacher • Grenoble, France
- Prepared materials and exercises for English as a Foreign/Second Language students (EFL/ESL)
- Customized course content for students based on level of competency and individual objectives
December 2008 – April 2010
Assistant English Teacher • Various High Schools and Middle Schools • Lyon, France
- Practiced spoken English with students
- Prepared pedagogic documents around the theme of American culture
- Provided one-on-one personalized assistance for students needing extra attention
MARKETING RESEARCH EXPERIENCE
February – August 2006
Research Analyst • Harris Interactive • New York City, NY
- Survey consultation, construction, testing, sample management, and table-checking for QuickQuery (online survey service)
- Managed several surveys simultaneously while ensuring clients a quick turnaround
- Trained new employees
June 2002 – January 2006
Marketing Research Coordinator • American Express Publishing /Travel + Leisure Magazine • New York City, NY
- Carried out research projects from start to finish: conducted research, analyzed results, and prepared documents to present findings to ad sales team and potential clients
- Analyzed in-book and online reader service lead data
- Created magazine inserts and brochures for research projects using Adobe Photoshop and InDesign
- Oversaw online reader service website
- Tracked and maintained budget data for entire marketing department
- Hired full-time after an internship experience
- Trained and supervised department interns
PROFESSIONAL VOLLEYBALL PLAYING & COACHING EXPERIENCE
2006 – 2014
Professional Volleyball Player • Various Teams in Germany and France
- Signed to play in Straubing, Germany in 2006 as the starting setter after participating in an agency-run tryout in Prague, Czech Republic; team finished 2nd in league
- Signed in St. Fons, France in 2007 as the starting setter; team finished 1st in league
- Became my own agent in 2008 and succeeded in getting myself recruited and negotiating my salary and benefits with various clubs in France through the 2014 season
1999 – present
Volleyball Coach • Various Positions in USA and Europe
- University of Michigan (Ann Arbor, Michigan): Adult and Youth camp coach
- Team Angle (Muskegon, Michigan): Spring clinic coach (6-12th grade)
- FTSV (Straubing, Germany): Girl’s youth team coach (8-12 year-olds)
- All American Volleyball Camps (various locations throughout Midwest, USA): Summer camp coach
- NYC Juniors (New York City, New York): Coached U15 girl’s travel team and ran weekly practices for 10-12-year-old girls
- Central Connecticut State University (New Britain, Connecticut): Summer camp coach for middle and high school students
EDUCATION
1999 – 2002
B.A. Communication • Central Connecticut State University • New Britain, CT
- Focus on mass media and video production, minor in music; graduated with honors
- NCAA Division I scholarship athlete; volleyball team captain for 2.5 years
VOLUNTEER EXPERIENCE
October 2020 – present
Director of Communications • 2LIV4 A nonprofit with a mission to enhance the emotional well-being of individuals who face physical or cognitive challenges, accompanying them on a path toward courage, motivation, opportunity, and the drive to find their something 2LIV4.
2016
Webmaster • Cause Animaux Libres Isère Website redesign and maintenance for an animal rights and vegan advocacy non-profit based in Grenoble, France.
OTHER SKILLS & INTERESTS
Foreign Languages: French (professional fluency)
Other Skills: Xero; Quickbooks; Wave; Zenefits; Expensify; Veryfi; Google Workspace; Microsoft Office; WordPress; Wix; Weebly; Squarespace; Basic HTML and CSS; Atlassian’s Jira and Confluence; Google Analytics; Asana; Trello; JazzHR; ActiveCollab; Basic Adobe Photoshop, InDesign, and Illustrator; Freshbooks; iMovie; Mailchimp; SEO; Slack; HubSpot
Interests: Veganism and animal rights; environmental advocacy; traveling; music; learning languages; health and fitness; parkour; yoga; volleyball; disability advocacy