If you’re looking for someone with a richly varied background to wear many hats for your business, please get in touch to discuss your needs. Some examples of my services include:

• Business Operations Consulting
• Process Improvement & Documentation
• Writing & Editing
• Marketing & Social Media Management
• Bookkeeping & Financial Reporting
• Research & Analysis
• Website Creation & Administration
• Technology Training
• French/English Translation

My Resume

CURRENT POSITIONS

January 2017 – present

Owner of Versatile Virtual Services • Remote Business Services

• Business Operations Consulting: providing analysis of operational processes and suggesting ideas for improvement and documentation, assisting with recruiting and hiring
• Bookkeeping & Financial Reporting: account reconciliation, troubleshooting discrepancies, accounts receivable and payable, and financial reporting
• Technology Training: training individuals and teams on apps, tools, and devices
• Research & Analysis: researching diverse subjects and providing summary and analysis of findings
• Writing & Editing: researching, developing, and writing blog posts and articles on various topics
• Marketing & Social Media Management: creating posts and monitoring community engagement on various platforms
• Website Creation & Administration: creating and managing websites using platforms such as Wix, Weebly, and Squarespace
• Translation & Interpretation: providing oral and written translation services from French to English
• Event Operations: assisting with event planning and communication with attendees

Writing samples:

• • SXSW: Transforming Society’s Image of Disability
  • Sex, Love, and Disability: Ben Duffy’s New Documentary Exposes It All
  • Dramedy Confronts Finding Independence and Intimacy as a Person with a Disability
  • medium.com/@betsyfbailey

NONPROFIT EXPERIENCE

October 2020 – present

Director of Communications, Operations, Founding Board Member • 2LIV4 • Nonprofit for People with Disabilities • Remote

• Research and implement tools to streamline operations while considering budget constraints and leveraging nonprofit pricing opportunities
• Train team members on essential tools such as Google Workspace, Asana, Givebutter, Grammarly, and Canva, enhancing operational efficiency and collaboration
• Spearhead hiring efforts and recruit volunteers and interns to support organizational needs and initiatives
• Attend trade shows to promote brand awareness, solicit email subscribers, network, and secure giveaway partners
• Creation and maintenance of 2LIV4.org
• Manage a team of writers, providing guidance, proofreading, and editing support
• Lead marketing efforts, including donor outreach, email marketing, and social media

INDUSTRY EXPERIENCE

October 2010 – August 2016

Director of Operations • 601am LLC • Web Development Agency • Remote

• Created, implemented, developed, and documented organizational strategies and processes to improve efficiency of company operations
• Researched and deployed tools to enhance team productivity
• Planned and organized team outings, company meetings, and travel
• Trained clients on help desk use and triaged support tickets
• Established human resources processes, including recruitment, new hire onboarding, payroll, PTO, benefits election and administration, and creation and development of employee handbook
• Bookkeeping, including accounts receivable and payable, expense reports processing, financial analysis and reporting, and working with CPA on tax matters
• Worked closely with president to research and select business insurance policies and review contracts
• Drafted client contracts and acted as point of contact for renewal and billing
• Researched and wrote blog posts related to business operations in the web agency world
• Pitched in to assist web developers with client projects as needed, undertaking diverse responsibilities such as basic coding tasks and data entry

February – August 2006

Research Analyst • Harris Interactive • New York City, NY

• Survey consultation, construction, testing, sample management, and table-checking for QuickQuery (online survey service)
• Managed several surveys simultaneously while ensuring clients a quick turnaround
• Trained new employees

June 2002 – January 2006

Marketing Research Coordinator • American Express Publishing/Travel + Leisure Magazine • New York City, NY

• Carried out research projects from start to finish:  conducted research, analyzed results, and prepared documents to present findings to ad sales team and potential clients
• Analyzed in-book and online reader service lead data
• Created magazine inserts and brochures for research projects using Adobe Photoshop and InDesign
• Oversaw online reader service website
• Tracked and maintained budget data for entire marketing department
• Hired full-time after an internship experience
• Trained and supervised department interns

TEACHING EXPERIENCE

2016 – 2017

Private EFL/ESL Teacher • Grenoble, France

• Prepared materials and exercises for English as a Foreign/Second Language students (EFL/ESL)
• Customized course content for students based on level of competency and individual objectives

December 2008 – April 2010

Assistant English Teacher • Various High Schools and Middle Schools • Lyon, France

• Practiced spoken English with students
• Prepared pedagogic documents around the theme of American culture
• Provided one-on-one personalized assistance for students needing extra attention

PROFESSIONAL VOLLEYBALL PLAYING & COACHING EXPERIENCE

2006 – 2014

Professional Volleyball Player • Various Teams in Germany and France

• Signed to play in Straubing, Germany in 2006 as the starting setter after participating in an agency-run tryout in Prague, Czech Republic; team finished 2nd in league
• Signed in St. Fons, France in 2007 as the starting setter; team finished 1st in league
• Became my own agent in 2008 and succeeded in getting myself recruited and negotiating my salary and benefits with various clubs in France through the 2014 season

1999 – present

Volleyball Coach • Various Positions in USA and Europe

• University of Michigan (Ann Arbor, Michigan):  Adult and Youth camp coach
• Team Angle (Muskegon, Michigan):  Spring clinic coach (6-12th grade)
• FTSV (Straubing, Germany): Girl’s youth team coach (8-12 year-olds)
• All American Volleyball Camps (various locations throughout Midwest, USA): Summer camp coach
• NYC Juniors (New York City, New York): Coached U15 girl’s travel team and ran weekly practices for 10-12-year-old girls
• Central Connecticut State University (New Britain, Connecticut): Summer camp coach for middle and high school students

EDUCATION

1999 – 2002

B.A. Communication • Central Connecticut State University • New Britain, CT

• Focus on mass media and video production, minor in music; graduated with honors
• NCAA Division I scholarship athlete; volleyball team captain for 2.5 years

VOLUNTEER EXPERIENCE

2020

Website Administrator • Reach Arrive

• Website creation and board member for the organization with a mission to transform cities and lives through parkour

2016

Website Administrator • Cause Animaux Libres Isère

• Website redesign and administration for an animal rights and vegan advocacy non-profit based in Grenoble, France

OTHER SKILLS & INTERESTS

Foreign Languages:  French (fluent)

Creative: Canva, Basic Adobe Photoshop and InDesign, iMovie

Marketing & CRM: Meta Business Suite, Google Analytics, Mailchimp, SEO, HubSpot, Buffer 

Knowledge Base & Collaboration: Google Workspace, Microsoft 365, Confluence, Slack, Notion

HR: Zenefits, JazzHR, Gusto

Fundraising: Givebutter

Project Management: Jira, Asana, Trello

Accounting & Billing: Xero, Quickbooks, Wave, Freshbooks, Expensify, Veryfi, Hubdoc

Web Development: Wix, Weebly, Squarespace, basic HTML and CSS, basic WordPress

Interests & Hobbies: Veganism and animal rights, disability advocacy, environmental activism, effective altruism, music, learning languages, health and fitness, parkour, gymnastics, gardening, exploration