If you’re looking for someone with a richly varied background to wear many hats for your business, please get in touch to discuss your needs. Some examples of my services include:

• Business Operations Consulting
• Process Improvement & Documentation
• Writing & Editing
• Social Media Management
• Bookkeeping
• French/English Translation
• Research & Analysis
• Basic website creation and maintenance

My Resume

CURRENT POSITIONS

June 2020 – present

Consumer Now • Consumer Insights Consultancy • North American Associate

• Develop business opportunities in North America
• Assist with consumer insight studies

January 2017 – present

Versatile Virtual Services • Remote Business Services • Owner

• Business Operations Consulting: provide analysis of operational processes and suggest ideas for improvement
• Process Improvement & Documentation: streamline processes and develop supporting documentation
• Writing: research and write blog posts and articles on various topics
• Editing: research, develop, and refine ideas and content
• Social Media Management: create posts, monitor engagement, and respond to comments as needed on platforms such as Facebook, Instagram, and LinkedIn
• Bookkeeping: account reconciliation, troubleshoot discrepancies, accounts receivable and payable, and financial reporting
• Translation: provide oral and written translation services from French to English
• Research & Analysis: research diverse subjects and provide summary and analysis of findings
• Basic website creation and management: create and manage websites using platforms such as WordPress, Wix, Weebly, and SquareSpace.

Writing samples:

• • SXSW: Transforming Society’s Image of Disability
  • Sex, Love, and Disability: Ben Duffy’s New Documentary Exposes It All
  • New Red Bull Film Documents Pro Athlete’s Recovery from SCI

BUSINESS OPERATIONS EXPERIENCE

October 2010 – August 2016

601am LLC • Web Development Agency • Director of Operations • Remote

• Established and owned human resources processes, including recruitment, new hire onboarding, payroll, PTO, benefits election and administration, and creation and development of company handbook
• Bookkeeping, including analysis and reporting of finances and working with CPA on tax matters
• Created, implemented, developed, and documented organizational strategies and policies to ensure company activities ran smoothly
• Maintained company intranet using Confluence
• Prepared, processed and tracked client invoices
• Organized team outings, meetings, and travel
• Elected business insurance policies and reviewed contracts
• Drafted client contracts and acted as point of contact for renewal, invoicing, and client portal use
• Sorted and delegated client support tickets
• Carried out administrative duties such as purchasing office supplies and paying bills
• Programmed and maintained telephone and VoIP systems
• Researched and wrote blog posts related to business operations in the web agency world:  medium.com/@betsyfbailey

TEACHING EXPERIENCE

2017

Private EFL/ESL Teacher • Grenoble, France

• Prepared materials and exercises for English as a Foreign/Second Language students (EFL/ESL)
• Customized course content for students based on level of competency and individual objectives

December 2008 – April 2010

Assistant English Teacher • Various High Schools and Middle Schools • Lyon, France

• Practiced spoken English with students
• Prepared pedagogic documents around the theme of American culture
• Provided one-on-one personalized assistance for students needing extra attention

MARKETING RESEARCH EXPERIENCE

February – August 2006

Harris Interactive • Research Analyst • New York City, NY

• Survey consultation, construction, testing, sample management, and table-checking for QuickQuery (online survey service)
• Managed several surveys simultaneously while ensuring clients a quick turnaround
• Trained new employees

June 2002 – January 2006

American Express Publishing • Travel + Leisure Magazine Marketing Research Coordinator • New York City, NY

• Carried out research projects from start to finish:  conducted research, analyzed results, and prepared documents to present findings to ad sales team and potential clients
• Analyzed in-book and online reader service lead data
• Created magazine inserts and brochures for research projects using Adobe Photoshop and InDesign
• Oversaw online reader service website
• Tracked and maintained budget data for entire marketing department
• Hired full-time after an internship experience
• Trained and supervised department interns

PROFESSIONAL VOLLEYBALL PLAYING & COACHING EXPERIENCE

2006 – 2014

Professional Volleyball Player • Various Teams in Germany and France

• Signed to play in Straubing, Germany in 2006 as the starting setter after participating in an agency-run tryout in Prague, Czech Republic; team finished 2nd in league
• Signed in St. Fons, France in 2007 as the starting setter; team finished 1st in league
• Became my own agent in 2008 and succeeded in getting myself recruited and negotiating my salary and benefits with various clubs in France through the 2014 season

1999 – present

Volleyball Coach • Various Positions in USA and Europe

• University of Michigan (Ann Arbor, Michigan):  Adult and Youth camp coach
• Team Angle (Muskegon, Michigan):  Spring clinic coach (6-12th grade)
• FTSV (Straubing, Germany): Girl’s youth team coach (8-12 year-olds)
• All American Volleyball Camps (various locations throughout Midwest, USA): Summer camp coach
• NYC Juniors (New York City, New York): Coached U15 girl’s travel team and ran weekly practices for 10-12-year-old girls
• Central Connecticut State University (New Britain, Connecticut): Summer camp coach for middle and high school students

EDUCATION

1999 – 2002

B.A. Communication • Central Connecticut State University • New Britain, CT

• Focus on mass media and video production, minor in music; graduated with honors
• NCAA Division I scholarship athlete; volleyball team captain for 2.5 years

OTHER SKILLS, INTERESTS, AND EXPERIENCES

Foreign Languages:  French (professional fluency)

Other Skills:  Xero; Quickbooks; Zenefits; Expensify; Veryfi; Google Suite; Microsoft Office; WordPress; Wix; Weebly; Squarespace; Basic HTML and CSS; Atlassian’s Jira and Confluence; Google Analytics; Asana; Trello; JazzHR; ActiveCollab; Basic Adobe Photoshop, InDesign, and Illustrator; Freshbooks; Wave; iMovie; Mailchimp; Yoast SEO; Slack; HubSpot 

Interests: Veganism and animal rights; environmental advocacy; traveling; music; learning languages; health and fitness; parkour; yoga; volleyball; disability advocacy

Volunteer Experience:  Website redesign (December 2016) and maintenance for Cause Animaux Libres Isère, an animal rights and vegan advocacy non-profit based in Grenoble, France; website creation and board member of Reach Arrive, an outreach initiative that fuses the transformative discipline of parkour with community improvement projects.